VODACOM BLOCKED MY INCOMMING AND OUTGOING CALLS

<p>My story started in 2009. It might seem small minded but it matters to me. I got married in 2008 and obviously my surname changed. I sent my marriage certificate with my new ID to all my accounts and took it to the bank as well to get my details updated.</p> <p>All my accounts was updated to my new surname exept for Vodacom. </p> <p>I then again sent it a few times during 2009 and nothing. Eventually in 2011 I got devorced and sent that certificate to Vodacom again a few times and noting happend, my account is still made out to my previous surname.</p> <p> </p> <p>I now have had it, after over 35 e-mails with the correct supporting documents they requested and over 8 years later I advised Vodacom that I will not pay my account untill they have sorted out this problem, I even sent the supporting documents through with this e-mail stating the problem and why I will not pay the account untill they do the change as I have requested for the past 8 years. I stoped paying and what do they do? Instead of telling me, that they will get the surname updated, they cut my phone off, so off that no one can get through to me.</p> <p> </p> <p>Now how is that for service? ? So I was promised this week that the matter will be looked into, so I paid a set amount as good faith and STILL my phone is disconnected.</p> <p> </p> <p>I don't know, it is absolutely beyond shocking service! I am a paying customer and I feel it is my right to have my account made out to me as per my South African ID and as per my bank statements. So why am I getting cut off due to them not being able so sort out such a small then as a surname change? Shocking!!!!!</p> <p> </p> <p>NOW I GET A REPLY FROM VODACOM ADVISING A CONSULTANT WILL CONTACT ME... HOW NO ONE CAN ALL ME AS MY PHONE IS BLOCKED ON INCOMMING AND OUT GOING CALLS EVEN AFTER I MADE A R 1 000.00 PAYMENT ON A R 2 500.00 BILL AND I REFUSE TO PAY THE REST UNTILL MY SURNAME IS AS IT IS AND HAS BEEN ON MY ID SINCE 2009!</p>