Vodacom blocked my business number

I’m very disappointed and furious with Vodacom business as they are a big network provider. They blocked my business number in Jan because of one missed payment of Dec which was later debited twice end January and they didn’t unblock my number. I tried calling them multiple times about this but I never got any help, which I ended up doing a sim swap thinking that would help but it did not. Started sending emails to the headquarters asking for help of which they still turned me away instead of directing my request to the correct team I was told to call again. I called again and finally got to speak to a lady by the name of Bongiwe Thwala who then said she would get it to the technicians to check it and provided me with her email *** and stated that we should email her within a day for feedback, till to this day she hasn’t responded and nothing is being done about this situation. I’d like add how this has affected my business as clients could not get through to us and I’ve lost a lot of business because of all this.. They are still debiting my account as normal for a number that’s not working.