VODACOM -BLOCKED LINE

While on a business trip, Vodacom, for no reason placed a credit limit bar on my account, blocking me and my families mobile communication. Not only severely affecting and impacting my business trip, spending valuable time trying to sort the problem out, but also cutting communocation with my wife and children. My daughter having a line on my account, had no mobile communocation this past week, unable to communicate with my wife for school pick-up etc.

I have been a Vodacom Customer for 25 years, opening my account with still the same number since then. I have an account with Vodacom, paying by monthly debit order. I have also not asked for a credit limit on my account as I manage my roaming carefully.

Despite several e-mails, expensive Hotel telephone calls and my wife being driven to tears trying to assist while I am abroad, my line remains blocked, Vodacom seemingly incapable of resolving the issue.

BE WARNED - VODACOM CAN WITHOUT WARNING BLOCK YOUR LINE, LEAVING YOU STRANDED, COMPROMISED AND UNSAFE..

However sad and complicated, I will move my business to another Mobile provided upon return to South Africa.

Vodacom, you are an embarrasment to South Africa, your staff needs training, your systems and dealer network weak!