VODACOM - BLATANTLY LYING ON A RECORDED LINE

FULL background of my call after listening to the recording in store. Public should know the full truth and the fact that no manager has resolved this in over a month leaves me with no choice -

Consultant Username: MunSE001 Date of Call: 7 November 2025 Reason: I upgraded my main line and wanted to cancel my esim Top-Up plan as I do not need it and I am aware of the pre-mature cancellation fee, called in just to get the fee for the cancellation.

Timeline of discussion broken down per minute -

6:25 (consultant told me the price to cancel my esim line was R2 000" 6:38 (told me it is because I have a "different type of plan") 6:55 (told me I am paying R220 per month, whilst I later confirmed I only pay R150 per month - first LIE) 8:31 (tried to sell me another contract) 9:30 (told him I am willing to reduce contract if there is no fee) 10:18 (I once again explained my situation and reasoning) 11:25 (listened to his options rather than just cancel due to the R2 000 fee) 12:25 (I again asked for the official quote without an answer) 13:52 (complete silence and wasted another 90 seconds) 14:03-15:28 (he then told me I am on a open line whilst I was 100% sure it is a top up. He said the open line is the reason for the high cancellation fee. Yet, I knew I was on a top up because the in store consultant confirmed it for me and then presented him with my signed quote number confirming this is a top up quote *** 17:34 (another LIE by him regarding my monthly payment) 17:47 (he told me I am paying R220 per month and not R150 because there is vat included. R150 plus VAT is not R200, so another LIE and showcasing incompetence) 18:25 (suggested perhaps he is looking at the wrong contract and there might be an error so I need to speak to someone to fix it in back office) wasted 2 minutes of my time by not answering 21:45 (confirmed back office will call me in 2 days with the cancellation and fixing the error)

Outcome: No one has called me the 2 days afterwards. Actual Amount: I went to the Vodacom store after 2 days and obtained the actual cancellation quote he had done showing an amount of R590.48 and that it is indeed a Top Up line. Quote ***

I then reported this incident. Since then I left 2 hello peter reviews, a manager has promised to call me once again without sucess.

My request: Cancel the contract and have this consultant pay the fee. I was willing to fully agree and pay the fee if it was R590.48, but the fact that he blatantly **** and told me it was R2 000 and all the other lies resulted in this. I also request credit for Decembers payment because if this guy did not lie to me I would have already cancelled it.

Call Reference ending with: ef961601.MP3

Service providers make and break as they like and clients just have to pay. That stops here.

Vodacom, please do not call me and ask what this is about. Read this post for understanding before calling me. And go and listen to the call on my profile. I will proceed with formal action against Vodacom and keep on posting on Hello Peter and Social Media for the rest of the people to see.