Vodacom blatant theft

Background I used the ShakeUp Summer function on the vodacom app. After shaking a menu appears and asked if I wanted to buy 10gig data for 7 days @ R215. I by mistake pressed yes. 1) There was no additional check to confirm the transaction, the transaction automatically when through - This in itself is a concern

Issue Straight away I logged a call with vodacom customer care (query ***) to reverse the transaction

Next day I received a message from vodacom saying they have reversed the data, but cannot process a refund "because it was done from my sim and device"

So now effectively vodacom has ****** my money and not provided any service. Apparently vodacom "cannot perform refunds". I find this absolutely ridiculous. This is theft. I have escalated the issue (query - ***) Pending the outcome I plan to file a complaint with the ombudsman for unsavory practices by vodacom