RK
Rose K

1 reviews | Active since Aug 2014

15 Jul 2023, 12:34

Vodacom blaming their mistakes on customers

Dear Vodacom, you sold me a wrong bundle and instead of correcting your mistake, your resolution was to blame me for using it. I bought a 1 day data bundle, you gave me a data bundle for an hour instead of the one I paid for. I used the bundle within the allocated time and now you don't want to correct your mistake. I'm not sure what you would have expected to happen, I would like to get the bundle I paid for or my money back. I look forward to getting the latter or the former.

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Replies (1)
Vodacom
Vodacom's reply15 Jul 2023, 16:05
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team