SM
Stefan M
1 reviews | Active since Feb 2016
04 Apr 2019, 22:54
Vodacom blames costumers again
On 04/04/2019 at 19:53 i purchased a 250mb just 4 you bundle that i got a confirmation of purchase sms for but was never allocated to my number just to find that out after using +/-300mb of my monthly data. . .best they could do is say sorry check tommorow morning. Before thinking about some other pathetic reply read your terms on your own sms
Your 250MB Vodacom data bundle has been activated for you to enjoy until 23:59 today. To SAVE with exclusive Just 4 You data offers,dial *123# now! T&C apply
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Replies (3)
Vodacom's replyOfficial
05 Apr 2019, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Apr 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Apr 2019, 08:30 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Vodacom's reply05 Apr 2019, 08:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
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Stefan M's updateReviewer Update
05 Apr 2019, 08:33100% thanks?
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Stefan M's update05 Apr 2019, 08:33
Reviewer Update
100% thanks?