Vodacom blame covid for being ***********
We called on sunday to an upgrade and received an email tha a vodacom employee will contact us in 24 hours. To date no call. The clever agents at upgrades department informed me all of a sudden it takes 24 to 48 business hours. Thats not what was said on the email. Vodacom employees always promise that a supervisor will call you as they cannot come to their desks due to covid. Passing the bucket as long as they dont have to deal with it. Vodacom your customer service is a disgrace and your staff need more training please. Cell nr in question is ***
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Nov 2020, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Nov 2020, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
16 Nov 2020, 20:59To date no call back has been received. Vodacom you still suck will tell everyone to rather use another service provider cause you dont know the meaning of service.
's update16 Nov 2020, 20:59
Reviewer Update
To date no call back has been received. Vodacom you still suck will tell everyone to rather use another service provider cause you dont know the meaning of service.