Vodacom Blairgowrie by ZAmobile very unprofessional and makes false promises

I have been dealing with Vodacom Blairgowrie by ZAMobile since June 2021. I requested a move for a cellphone number to a business account, and provided all the necessary documents for the number to be moved. I was promised by Vanessa that by 1 August the move would be successful. By 1 August my personal account was debited. Again I contacted Vanessa, and she assured me by 1 September the move happened, and told me that something went wrong with Vodacom. She promised that it would be moved.

On the 1st of October I was debited again on my personal account. This time around I was upset, and Vanessa again assures me all will be fine. I dont trust her, as she has messed up and made false promises twice now. She was also unresponsive to emails in September. I ask to speak to her manager. Her manager Danielle speaks to me, and as I am bringing up concerns that I dont just need empty promises, I need some kind of proof that the account will be moved, and need proper communication from the team, she puts the phone down on me. The branch isn't answering.

This is highly unprofessional, and as this request was made in June 2021 already, this is costing me personally.

In person they also assured me I dont need any reference numbers, but I do have emails to the branch to show the proof of promises and communication when they did email.