1 reviews | Active since Oct 2012
Vodacom blacklists new contract without explanation
After nearly a week in limbo with Vodacom. From porting issues to data not working. Now apparently my data didn't work today because they accidentally somehow blacklisted me?? What is going on Vodacom? I just signed up for this contract and you're throwing me from pillar to post every opportunity you get. Customer care is useless. Nothing they do fixes my non-existent mobile data connection and I have a 5GB bundle even available. Don't sign up for contracts with Vodacom. They're expecting R600 a month from me now for a contract that doesn't even work. I've hello petered them 3 times now and they still can't get anything right. If you idiots see this you can terminate ALL 4 of my contracts. I will block your debit orders and find a mobile network that actually knows what they doing and how to keep me connected to the Internet on full 4G reception - I mean really. Come collect your ****ty phones too - you're obviously not interested in providing a long time customer with decent service. I've been extremely patient, dealt with sales, after-sales, the social media team, customer care all on multiple occasion - hours on the phone like a retard talking to a bunch of retards. I even visited a physical Vodacom shop today to try to resolve this but nobody seems to know their **** from their elbow!
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. You have advised that your query has now been resolved and that you are able to use mobile data on your device. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. You have advised that your query has now been resolved and that you are able to use mobile data on your device. Regards Consumer Website Team(SA)
