GH
Graham H

1 reviews | Active since Oct 2012

17 Apr 2019, 20:24

Vodacom blacklists new contract without explanation

After nearly a week in limbo with Vodacom. From porting issues to data not working. Now apparently my data didn't work today because they accidentally somehow blacklisted me?? What is going on Vodacom? I just signed up for this contract and you're throwing me from pillar to post every opportunity you get. Customer care is useless. Nothing they do fixes my non-existent mobile data connection and I have a 5GB bundle even available. Don't sign up for contracts with Vodacom. They're expecting R600 a month from me now for a contract that doesn't even work. I've hello petered them 3 times now and they still can't get anything right. If you idiots see this you can terminate ALL 4 of my contracts. I will block your debit orders and find a mobile network that actually knows what they doing and how to keep me connected to the Internet on full 4G reception - I mean really. Come collect your ****ty phones too - you're obviously not interested in providing a long time customer with decent service. I've been extremely patient, dealt with sales, after-sales, the social media team, customer care all on multiple occasion - hours on the phone like a retard talking to a bunch of retards. I even visited a physical Vodacom shop today to try to resolve this but nobody seems to know their **** from their elbow!

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Replies (4)
GH
Graham H's update17 Apr 2019, 20:31
Reviewer Update
Oh and another thing. They also failed to load the 5GB promo bundle for my son's upgrade too. No idea what they doing do they?
Vodacom
Vodacom's reply18 Apr 2019, 08:24
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
GH
Graham H's update20 Apr 2019, 19:23
Reviewer Update
So 2 days ago I was told this would be resolved the next morning. I've thus far received a long reference number and customer care says the buck has been passed to another department that aren't operating till Monday (so 4 days later than their proposed deadline and then they're only acting on things?? Such fun...
Vodacom
Vodacom's reply23 Apr 2019, 12:51
Official
Dear Graham, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per our chat today. You have advised that your query has now been resolved and that you are able to use mobile data on your device.   Regards Consumer Website Team(SA)