VODACOM Blacklists me due to their own maladministration and after admission of guilt!!!

Item: Vodacom
Rating: 1
Author: Nicolette B

VODACOM Blacklists me due to their own negligence and maladministration!!! I had a data contract with Vodacom. 1. Last year June VODACOM at their own accord started debiting my old bank account that has been closed for more than a year. 2. Debit orders have been going off of my current account perfectly up until June 2017. VODACOM **********LY CHANGED MY BANKING DETAILS WITHOUT MY KNOWLEDGE!!!! I am going to go to the police with all the documentation and making a case of ***** against Vodacom. After a very long fight and payment of the subsequent amount I cancelled my contract!!! WHY DID VODACOM BLACKLIST ME???? IT IS *****!!!!!!

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Replies (2)

Vodacom's replyOfficial

02 Aug 2018, 14:41

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Aug 2018, 14:41

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

03 Aug 2018, 08:01

Dear Nicolette,

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

Our attempt to make contact was unsuccessful.

Kindly be advised that the above complaint was escalated to our Legal department for further review and feedback to you.

We thank you for your continued support.

Warm regards,

Shad

Vodacom's reply03 Aug 2018, 08:01