Vodacom Blacklists client for no reason

I have had an absolutely terrible experience with Vodacom. When I signed up for my fibre internet with them, they took down my details - email address, phone number and banking details for a debit order. Away I went and started using the internet. The monthly debit was a similar amount to a grocery shop - I didn’t specifically look for it on my statement. My internet worked and I heard nothing from Vodacom. I assumed all was well.

Next thing I know FNB tells me that Vodacom has blacklisted me! Apparently the debit order was never set up. They didn’t attempt to contact me at all. After many hours on the phone trying to get to the bottom of things it turned out they had captured both my email address and banking details one digit incorrectly. However, they clearly had my ID number to blacklist me, and that ID number is linked to my Vodacom phone number. Still, no attempt whatsoever was made to contact me ahead of blacklisting me. In all that time my internet simply kept working and I was in the dark.

After many many requests for them to reverse the black listing, no action has been taken by them whatsoever. They don’t even bother to respond to my me. This is completely unfair and has destroyed my credit through no fault of my own.

Not to mention the internet itself is terrible - it cannot cover our tiny 2 bedroom flat.