1 reviews | Active since Feb 2017

03 Aug 2017, 09:23

VODACOM BLACKLISTED THE WRONG PHONE!!!!

<p>Please note that my (Janette Harris) IPhone 5S, was blacklisted in error. I never gave through an Instruction for this phone to be blacklisted and as per the letter received from the Vodacom Repair centre in Fourways it states that my phone was blacklisted by Vodacom on Monday the 31st of July 2017.</p> <p>My boyfriend’s phone was ****** over the weekend, He blacklisted his phone on Monday the 31st of July 2017 and Vodacom then also blacklisted my phone in error at the same time. In November, last year, his phone went in for repairs and he inserted his sim card into my phone, thus on your system my IMEI number was also shown under his number, The Vodacom repair centre showed this to me and advised that Vodacom blacklisted my phone in error and then continued to also blacklist the Iphone 6 which belonged to my boyfriend.</p> <p>The only phone that was ****** was the Iphone 6. My phone was not ****** and was never meant to be blacklisted as I never sent an instruction to Vodacom to do this. </p> <p>Please undo the blacklisting of my phone.</p> <p>As this was done in error by Vodacom I would really appreciate immediate assistance with this, I require my phone for my work and this has inconvenienced me a lot. i DONT UNDERSTAND HOW VODACOM CAN CANCEL MY PHONE WITHOUT RECEIVING AN INSTRYCTION FROM ME TO DO SO!!! AND THEN YOU WANT ME TO GO TO THE POLICE STATION AND DO AN AVIDAVIT!! THIS IS YOUR MISTAKE, FIX IT!</p>

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Replies (2)
Vodacom
Vodacom's reply03 Aug 2017, 09:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

's update04 Aug 2017, 10:43
Reviewer Update

Please advise by when someone will contact me??????