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Stacey H

1 reviews | Active since Feb 2017

27 Feb 2017, 12:39

Vodacom Blacklisted the incorrect phone number

<p>I went to Parrow center Vodacom. First was on Wednesday app 9h30 am. Olga at the call center helped us she blocked wrong phone. I called from ********** 116 at the Vodacom shop. Today we called the reference is ********** 17 for the call and spoke to Megan, Kelly, Sven and Sydney and nobody helped me unblock the wrong phone. Can you please help in this regard. They did however unblock the correct phone. Thank you</p>

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Replies (2)
Vodacom
Vodacom's reply27 Feb 2017, 14:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Feb 2017, 15:14
Official

Good Day Stacey Hellenberg

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion with Mr Hellenberg , I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support