Vodacom blacklisted Mbongeni

Good day Hellopeter

Last year July 2019 I went to Vodacom stores to query about high expenses of airtime advance because they were charging me when i upload airtime and on my statement bill. At Canal walk vodacom shop i was not assisted and i was told to call account which *** for further assistance nothing happen, then i waited for them to finish investigation but nothing happen.

On 28/09/2019 I decided to close my account and due to fact it was supposed end by 31/08/2019 I ended up paying amount of R248.00. Then I relaxed my account was closed,rolling to 2020 June I went to apply for new contract at Vodacom shop. I was told i owe Vodacom R5.00 and my account is in arrears, on 29/06/2020 I to Vodacom Promenade paid this R5.00 requesting for this account to be closed. I call the special so called *** they told me its settled and will be closed, but today Vodacom posted me as i never paid up where as i closed this account last year. Now my record on NCR/ITC my account is on arrears which i don't understand last time i called vodacom 11/08/2020 they said 21 days.

I owe vodacom nothing even the R248.00 published on my credit score i paid it last year and closed my account for Vodacom to keep it ACTIVE.

Kind regards

Mbongeni Cyprian Ketsekile