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KW
Kevin W

1 reviews | Active since Nov 2018

22 Apr 2021, 10:10

Vodacom Blacklist me for Closed Account

Hi, Vodacom is still billing me for my phone contract that I closed in February 2021.

I had a 2 year contract with Vodacom and had to phone in to close the contract as they did not close it themselves. When I closed the account there was no balance that I had to pay because I asked the consultant over the phone and she rep**** "We wont be able to close the Account if there is any outstanding balance" which there wasn't. I do have the Vodacom app on my phone I do not have outstanding invoices or bills. I just received a call from the debt collectors @ 22/04/2021 10h00, saying that they were asked by Vodacom to contact me about my outstanding balance.

I have clear score on my phone and this is affecting my credit score as it says I have missed payments.

Please Vodacom, I'd like to be done with you.

0
Replies (3)
Vodacom
Vodacom's reply22 Apr 2021, 11:01
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
KW
Kevin W's update28 Apr 2021, 13:27
Reviewer Update
Hey, So I got in touch with Vodacom and I ow them R199.90 even though they clearly stated that I cannot close the account with any outstanding balance. I then immediately paid the R199.90, 5 days later still no reply from Vodacom or anyone saying "We received your payment and closed your account for good".
Wish I never opened this contract.
KW
Kevin W's update28 Apr 2021, 13:52
Reviewer Update
I would not recommend Vodacom to anyone. I never has such experience with other companies.
They messed up my credit score cause they f*+king report me for not paying an account that they closed. I am just saying, you might have a bad day, but you can count on Vodacom to F up your credit score. I just wish I'm done with this company already.