kK
kimcroeser K

1 reviews | Active since Jun 2017

29 Nov 2022, 08:56

VODACOM "BLACK NOVEMBER" is aptly named as that is the assistance they provide in purchasing a new deal. Just like a certain other company that has left South Africa in the DARK/BLACK....

Why does Vodacom have a "Black Friday November" when they cannot handle all the "traffic" for people wanting to order....I have tried for the last 3 weeks to purchase a new Black November data subscription but to no avail... Countless calls to their Call Centres doing a follow up on my order, just to be told over and over again that my order is pending but I have to deal with the person that assisted me in the beginning, how does one do that when you are dealing with thousands of different call centre agents. Emails bounce back, when trying to contact the first person as it is a general email. @Vodacom, in future make provision for the Masses when offering a "Black November". Feeling let down and extremely frustrated.

0
Replies (4)
kK
kimcroeser K's update29 Nov 2022, 09:06
Reviewer Update
@VODACOM, rather call your your "Black November" Missing in the cyber/social offers deals.....
kK
kimcroeser K's update29 Nov 2022, 09:10
Reviewer Update
PS: @VODACOM "Black personifies Death/Dead" just like your online service.......
Vodacom
Vodacom's reply29 Nov 2022, 10:02
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
kK
kimcroeser K's update02 Dec 2022, 16:31
Reviewer Update
@VODACOM still no reply after emailing all my docs.... very disappointing "service" after your non "service". I am treated like a ********, when in fact I am able to pay cash for the deal....