VODACOM BLACK FRIDAY WIFI NOT NOT WORKING

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Recently upgraded 2 of my lines with Vodacom to the black Friday home internet 100mbps 2TB deal and ever since the new deal was supposed to activate which is the 1st of December both devices has been offline , I have colleagues who also took the same deal having the exact same issues . On the Vodacom app it shows that there is 2TB data remaining however when trying to connect it gives error saying connected with no internet, I tried another sim in the router and it works fine , so the issue here is purely the black Friday package, I am unable to work andy Business is on hold I also tried asking Vodacom Facebook social media team for assistance, they asked 101 questions regarding the issue and never responded afterwards leaving me and my business Sitting with no internet connection.