MH
Muhammed H

1 reviews | Active since Jun 2012

03 Dec 2020, 10:16

VODACOM BLACK FRIDAY **** - FALSE ADVERTISING & DONT DELIVER

I purchased a TV and Powerbank on Black Friday on VodaBucks App Store. Today I received an sms saying they CANT give my ITEMS because they DONT have enough stock and will give me a refund. I have an Order number and my payment went through on the day. This is unacceptable. I don't want a refund as I want my ITEMS I purchased! Vodacom SEEM to have a standard automated response too all complaints... apologies and our consultant will call you yada yada yada BuLL $#*@ I have never received a call nor a follow up on any of my complaints...

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Replies (1)
Vodacom
Vodacom's reply03 Dec 2020, 11:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team