1 reviews | Active since Dec 2021
Vodacom & Black Friday ****
Not impressed with either Vodacom nor Ram Couriers. I signed up for a Black Friday data deal with Vodacom which has not been honored. Ram Couriers refused to deliver the package to the agreed address to my mother who has the same surname as me and could produce her ID as I was not home at the time of delivery. According to Ram Couriers online tracking details they tried to call me but my telephone number does not exist??? I received an automatic sms and was given a telephone number to call Ram Couriers to rearrange delivery. I called the number 3 times but each time got an automated response to say the number doesn't exist. So now the SIM card was returned to Vodacom who then politely sends me an sms to tell me to visit their website to look for other deals. No telephone number to query this or rearrange delivery??? Sounds like a big Black Friday **** to me. Not impressed at all. New year, new network service provider for me I think. Shame on you Vodacom and Ram Couriers for shocking service.
21 Dec 2021, 18:28
You may look for a new deal on the online website or you may call the Online Sales department on ***4 (free call from Vodacom sim)
21 Dec 2021, 18:28
You may look for a new deal on the online website or you may call the Online Sales department on ***4 (free call from Vodacom sim)
Well it isn't.. a consultant from Vodacom did not contact me to assist with my query.. I merely got the above generic message.
Vodacom, if this is how you deal with a new contract I would hate to see what your policy is in dealing with customers having existing contracts that have queries or issues. So thanks, but no thanks.. I will NOT be visiting your website to look for other "deals", as per your generic response. This data package was a last ditch effort to set up wifi at home (with router & dish) in an effort to boost the ever failing Vodacom signal. So I'll just take my business elsewhere and sign up with another service provider, and cancel my existing cellphone subscription. So long Vodacom..
Well it isn't.. a consultant from Vodacom did not contact me to assist with my query.. I merely got the above generic message.
Vodacom, if this is how you deal with a new contract I would hate to see what your policy is in dealing with customers having existing contracts that have queries or issues. So thanks, but no thanks.. I will NOT be visiting your website to look for other "deals", as per your generic response. This data package was a last ditch effort to set up wifi at home (with router & dish) in an effort to boost the ever failing Vodacom signal. So I'll just take my business elsewhere and sign up with another service provider, and cancel my existing cellphone subscription. So long Vodacom..