1 reviews | Active since Jul 2013
Vodacom Black Friday ****
I am an existing Vodacom customer and was explicitly told by the agent when i called the call centre on the 24th that i will receive delivery of the Huawei deal within the next week. When I placed the order at there were still 161 phones available according to the system.
24 November 2017 text from Vodacom: Dear ****** your quotation has been processed 1- ********** ********** . Use the order number 1- ********** ********** when contacting Vodacom Customer Care on 082111 for further enquiries.
28 November 2017 text from Vodacom: Dear ******, quote:VODACOMDIREC- ********** ********** 89 has been generated on your profile and vetting has been Approved. If you did not initiate this request, please urgently contact Vodacom Customer Care on 082111.</p>
6 December 2017 text from Vodacom:
Dear ***xx, We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention. We regrettably advise as per the Terms and Conditions, the deals are valid while stocks last. Vodacom does reserve the right to alter or withdraw the deals advertised without notice. We do apologise for the inconvenience caused. For your convenience, kindly see URL http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Kind regards, Vodacom Customer Care Randall October
Withdrawing or altering an advert is irrelevant as I already had an order number while stock was available AND A COMMITMENT WAS MADE BY VODACOM. An advert can be pulled but a commitment to fulfil an order was made when I received the order number. By not supplying me with the goods, according to the CPA this is bait marketing and breach of contract.
1)A supplier must not advertise any particular goods or services as being available at a specified price in a manner that may result in consumers being misled or deceived in any respect relating to the actual availability of those goods or services from that supplier, at that advertised price. 2)If a supplier advertises particular goods or services as being available at a specified price, and the adverti*****t expressly states a limitation in respect of the availability of those goods or services from that supplier at that price, the supplier must make those goods or services available at that price, to the extent of the expressed limits. 3)It is a defence to an alleged failure to comply with subsection (1) or (2) if— a)the supplier offered to supply or procure another person to supply a consumer with the same or equivalent goods or services of the kind advertised within a reasonable time, in a reasonable quantity, and at the advertised price; and b)the consumer— i)unreasonably refused that offer; or ii)accepted the offer, and the supplier has supp**** or procured another person to supply the goods or services so offered and accepted
Surely Vodacom's weak terms and conditions cannot overule CPA?
I will be contacting the press and take further action as I am within my legal right. I have also collated all other similar complaints for the misleading Black Friday mysterious deal cancellations.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day Tilene,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed Please see sms sent to the number in question.
Regards
RO
Good Day Tilene,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed Please see sms sent to the number in question.
Regards
RO
