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Wesley P

1 reviews | Active since Dec 2019

05 Dec 2019, 17:44

Vodacom Black Friday ****

Bought the 30GB data bundle as part of the black friday specials. It currently shows in my order history as successful. However it hasnt been loaded onto my account and the vodacom staff cannot locate on their side.

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Replies (4)
Vodacom
Vodacom's reply06 Dec 2019, 07:03
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
WP
Wesley P's update06 Dec 2019, 08:15
Reviewer Update
So instead of loading the monthly 30GB which was part of the special I get a once off 30GB bundle? Not the same thing. This is not what I purchased, this is not what shows in my order history.
Vodacom
Vodacom's reply18 Dec 2019, 15:00
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
Our records have indicated that feedback has been provided, your query has now been resolved.
 
Regards
 
Consumer Website Team
WP
Wesley P's update18 Dec 2019, 18:44
Reviewer Update
Nothing has been provided, nothing has been resolved. That is a lie