JS
Jaco S
1 reviews | Active since Jan 2013
02 Dec 2019, 21:30
Vodacom Black Friday - Poor Service
I selected in the morning the Black Friday 30GB montly data bolt on deal. It showed approved and never received the data. After calling Vodacom they said that they know about the problem in back office and will rectify it. I received a sms that says please be advised that there was a limited of offers available per bundle. I selected the offer and has to be allocated to me. I am not accepting this. I still want the deal.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Dec 2019, 07:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2019, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
Jaco S's updateReviewer Update
06 Dec 2019, 11:04Vodacom has just sent me an SMS and said, query has been closed, with nobody phoning me.
JS
Jaco S's update06 Dec 2019, 11:04
Reviewer Update
Vodacom has just sent me an SMS and said, query has been closed, with nobody phoning me.
Vodacom's replyOfficial
11 Dec 2019, 11:21Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indcate that feedback was provided and that the resolution is that it was subject to while stocks last,
The query has now been resolved. Regards Consumer Website Team
The query has now been resolved. Regards Consumer Website Team
Vodacom's reply11 Dec 2019, 11:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indcate that feedback was provided and that the resolution is that it was subject to while stocks last,
The query has now been resolved. Regards Consumer Website Team
The query has now been resolved. Regards Consumer Website Team