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Ashick L

1 reviews | Active since Dec 2018

10 Dec 2018, 10:22

Vodacom - Black Friday Nokia 8 Sirocco Deal

I am hugely disappointed with Vodacom regarding the Black Friday Nokia 8 Sirocco Deal. I have ordered 2 Nokia 8 promotional deals online and one telephonically on Friday, 23th Nov. All three deals where accepted and reference numbers were sent to me. I was assured that a consultant will call me within 24hrs to complete the process. Marcus from Vodacom (vcontracor) called me on Sunday to request documents to complete the order. I emailed the documents as requested. I was subsequently contacted to advise me that my order was placed in back order and they will contact me once the phones arrive. To my disappointment I was contacted on Friday to offer me a different deal, a Nokia 7 plus which has a much lower spec than the Nokia 8 Sirocco. I don’t think, this is fair of Vodacom, as the orders were accepted, documents were provided to complete the order and then to offer me a deal with a lower spec phone. Taking into consideration the circumstances, I think Vodacom should offer me a similar spec phone if they had ran out of stock of the Nokia 8 after accepting my order.

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Replies (3)
Vodacom
Vodacom's reply10 Dec 2018, 11:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
AL
Ashick L's update10 Dec 2018, 15:15
Reviewer Update
Good day Vodacom Team, Please note, I received confirmation on the 23rd from Marcus @ Vodacom confirming that all three orders are in place. I also received an SMS on the 23rd, requesting ID documents. Also confirmed again on the 24th that the orders are still in place. ID documents was sent to Sameera Chetty. I also received references to confirming that Profile and Vetting has been Approved. Please look into the matter as stock was available when the order was requested. Your co-operation in this regard will be appreciated.
AL
Ashick L's update11 Dec 2018, 07:42
Reviewer Update
Good day Vodacom Team, I have been extremely patient and followed your process as you described above, but have not received a fair and satisfactory result of completing the deal with a Nokia 8 Sirocco or a phone with equivalent specs. I know I am being hard done by, as I am aware of other instances where customers have been honored with fair alternatives although my order was earlier in the queue than theirs. I will be forwarding my dissatisfaction to the CEO of Vodacom and will take it further if need be. Regards, Disappointed Customer