RM
Rumalan M

1 reviews | Active since Jan 2020

18 Dec 2020, 15:03

Vodacom Black Friday false delivery date information

I purchased a Samsung QLED 55' tv on the Vodacom app on Black Friday the 27 November. Got it a very good price and was very excited about my purchase. Was expecting delivery within 7 to 10 working days as per invoice. Today is the 18 December and still no tv. Got message from delivery company that i can now expect delivery on or before 12 January 2021.

Why did Vodacom mislead me and probably hundreds of other customers into believing that we will get our goods speedily. It the problem lies with their delivery service company Digital Planet/MDS Collivery then they must be held accountable and reimburse us for inconvenience caused.I sold my old tv 3 days after purchasing new tv expecting new one to arrive soon. I am now going to spend my holidays watching Netflix on my laptop. Never again will I purchase anything on the Vodacom App.

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Replies (1)
Vodacom
Vodacom's reply19 Dec 2020, 10:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team