1 reviews | Active since Oct 2016
Vodacom Black Friday Deals are a ****!
On 27 November 2021 I app**** for a Black Friday deal online from Vodacom. I confirmed 3rd party delivery with the Vodacom agent on 27/11/2021 at 11:00. The agent did not tell me that the this option is not available. (Although delivery was to my husband who also has a contract phone on my name with Vodacom). I have asked numerous times for the call recordings to be checked by a senior but no one has responded to my request.
RAM advised that they did not receive third party consent and requested the same on 30/11/2021. I also phoned Vodacom on 30/11/2021 to provide consent again. Once again I was told that it will be approved in 72hours. Once again no one told me that third party delivery it not an option.
RAM returned the black friday deal to Vodacom and I therefore lost my free watch and earpods. I am now paying the same premium every month for the same phone but I apparently 'lost' my free gifts. They were not willing to send out the package again and just cancelled everything from their side without even notifying or making alternative arrangements with me.
As per my numerous emails: I spoke to TWO agents who requested the details of my husband (ID number, address and cellphone number). Whom by the way is also a Vodacom client!!!!!!!
First, on 27/11/2021 @ 11:00 am;
Second was on the 30/11/2021 when I spoke to after sales who assured me that 3rd party consent will be provided to RAM within 72hours.
TWO AGENTS! TWO DIFFERENT DEPARTMENTS!
Not once did they tell me it would be best to ensure that I am at the address provided! Not once! I would have made a plan!
Where is your call recordings????
I will not let this matter rest until I get a detailed explanation. I know what transpired!
I have been a Vodacom customer for years!!!! With three active contracts. And then you have the audacity to phone me for upgrade deals!!!
I need better feedback than no agents was involved in my order!!!!
As per my numerous emails: I spoke to TWO agents who requested the details of my husband (ID number, address and cellphone number). Whom by the way is also a Vodacom client!!!!!!!
First, on 27/11/2021 @ 11:00 am;
Second was on the 30/11/2021 when I spoke to after sales who assured me that 3rd party consent will be provided to RAM within 72hours.
TWO AGENTS! TWO DIFFERENT DEPARTMENTS!
Not once did they tell me it would be best to ensure that I am at the address provided! Not once! I would have made a plan!
Where is your call recordings????
I will not let this matter rest until I get a detailed explanation. I know what transpired!
I have been a Vodacom customer for years!!!! With three active contracts. And then you have the audacity to phone me for upgrade deals!!!
I need better feedback than no agents was involved in my order!!!!