aJ
aldrin J

1 reviews | Active since Jul 2012

26 Nov 2018, 15:15

Vodacom Black Friday deals

I am very disappointed with Vodacom's service. I ordered 3 contract phones (2 new and 1 upgrade) during Black Friday specials. My order was placed within allotted time and countdown. Today, I called in to check on ETA of my orders and was told my orders will be cancelled due to Vodacom only allocating 50 phones to the black friday Samsung A8 deals , even though my order was placed on time. Vodacom has mislead its customers with phone allocation. They were 3 deals for Samsung A8 and each was listed with 50 phones each, however, Amelia (vodacom online) sales confirmed only 50 phones were allocated in total for all 3 deals. The online sales counter was inaccurate and allowed for more than 50 deals to be sold. As a long standing Vodacom customer, I have been penalised by an inefficient Vodacom system. Vodacom should be better prepared and warned customers of possible cancellation of orders on their Black Friday website, however, this was not the case.

0
Replies (2)
Vodacom
Vodacom's reply26 Nov 2018, 16:08
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team
aJ
aldrin J's update04 Dec 2018, 13:45
Reviewer Update
Vodacom (Fergie) contacted me on 27th November, after explaining my complaint to him, he asked me if I would consider an alternative, of which I agreed. He promised to look up alternatives and come back to me. It's been a week and I have not had a response from him or anyone else at Vodacom : (