Vodacom Black Friday Deal Not Honoured – CPA Sections 47 & 54

I am extremely disappointed with Vodacom’s handling of my Black Friday upgrade.

On 26 November 2025, I signed up in-store for a specific Black Friday deal on the Honor 200 Pro at a fixed promotional price. Vodacom accepted my upgrade fee, issued a signed and stamped receipt, and confirmed that I would be contacted within a week to collect the device as stock was awaited.

After following up a week later, and after many unsuccessful attempts to reach the consultant, I was eventually advised that Vodacom could no longer source the device. I was then offered completely different deals at higher prices, which I refused, as I signed up for a specific Black Friday deal that was valid at the time. Despite me clearly stating that I do not consent to cancellation, I was later informed that the store cancelled the contract without my consent. I also received conflicting information from Vodacom customer care, including an SMS referencing a “Samsung activation” that Vodacom later confirmed does not exist on my account.

I have made multiple calls to Vodacom customer care and escalated to management, but received no written confirmation, missed commitments, and inconsistent feedback. One manager even refused to confirm a promised callback via email.

This matter is not only about the device — it is about the deal and package signed at a specific price during the Black Friday promotional period. Vodacom accepted payment and concluded the agreement, yet failed to honour it.

I believe Vodacom’s conduct violates the Consumer Protection Act, Section 47 (accepting payment without intention or ability to supply) and Section 54 (failure to provide timely and proper service).

I am requesting that Vodacom: Honour the original Black Friday agreement as signed, or Provide an equivalent or higher-value device on the same price and contractual terms, in line with the CPA.

All supporting documentation is available, including proof of payment, signed receipt, contract/quotation, call logs, emails, and messages.

I hope Vodacom will resolve this matter urgently and professionally.