AK
Askar K
1 reviews | Active since Nov 2013
27 Nov 2018, 09:15
Vodacom Black Friday deal not honoured
I saw a Black Friday deal on Vodacom for a Nokia 8 Sirocco and placed my order. At 06:01 on Friday morning I received a response that my request has been received and that I will be contacted within 24 hours.
There has been no callbacks, and after multiple attempts, I finally managed to get through to the callcentre on the following Tuesday. Apparently I will not be getting my phone because there isn't any stock left.
Very disappointed in the level of service I received from Vodacom.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Nov 2018, 10:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Nov 2018, 10:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
27 Nov 2018, 15:12Dear Askar,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply27 Nov 2018, 15:12
Official
Dear Askar,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)