1 reviews | Active since Dec 2017
Vodacom Black Friday Deal Not Honoured
I had app**** for the Black Friday Deal requesting the deal to be a prepaid to contract migration.
When Vodacom confirmations department had contacted me, they informed me that they were not able to do a migration and had cancelled my order without me requesting the cancellation and not even escalating to Vodacom Online.
Now Vodacom is not willing to reactivate the cancelled order and call centre agents do have a bad attitude and not willing to assist.
Pathetic service from Vodacom Online.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience.
We regrettably advise as per the Terms and Conditions, the deals are valid while stocks last and most of the deals were for that day only. Vodacom does reserve the right to alter or withdraw the deals advertised without notice. We do apologise for the inconvenience caused.
Regards
Moddy
Good day
We regret taking note of your experience.
We regrettably advise as per the Terms and Conditions, the deals are valid while stocks last and most of the deals were for that day only. Vodacom does reserve the right to alter or withdraw the deals advertised without notice. We do apologise for the inconvenience caused.
Regards
Moddy