DL
DC L
1 reviews | Active since Oct 2015
07 Dec 2019, 10:17
Vodacom Black Friday Deal
I am on Vodacom uChoose Flexi 125 package and there are R125 airtime loaded to my number every month. I use the airtime to purchase data and it was always deducted from the pre-loaded airtime until last week I bought 1G data from the Back Friday deal category. The amount was not deducted from the pre-loaded airtime but added to the monthly bill. There was no notice or confirmation showing the amount will be added to the monthly bill before I finalised the purchase and saw my bill. I feel Vodacom is trying to ***** money from customers without a clear explanation on their “deal”.
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Replies (3)
Vodacom's replyOfficial
07 Dec 2019, 13:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Dec 2019, 13:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Dec 2019, 12:16Dear customer
The bundle you purchased was a "recurring" bundle for the special black friday deal. All recurring bundles are added to the Vodacom account and are not deducted from the airtime.
Your query is now resolved
The bundle you purchased was a "recurring" bundle for the special black friday deal. All recurring bundles are added to the Vodacom account and are not deducted from the airtime.
Your query is now resolved
Vodacom's reply18 Dec 2019, 12:16
Official
Dear customer
The bundle you purchased was a "recurring" bundle for the special black friday deal. All recurring bundles are added to the Vodacom account and are not deducted from the airtime.
Your query is now resolved
The bundle you purchased was a "recurring" bundle for the special black friday deal. All recurring bundles are added to the Vodacom account and are not deducted from the airtime.
Your query is now resolved
DL
DC L's updateReviewer Update
18 Dec 2019, 13:07There was no indication whether this is a recurring bundle nor the payment method when I purchase the data. Vodacom explained that this is included in their standard T&Cs but the T&Cs were not available when I purchase through *111#. This is a bad customer experience with Vodacom contract and I will change to prepaid as soon as the contact end.
DL
DC L's update18 Dec 2019, 13:07
Reviewer Update
There was no indication whether this is a recurring bundle nor the payment method when I purchase the data. Vodacom explained that this is included in their standard T&Cs but the T&Cs were not available when I purchase through *111#. This is a bad customer experience with Vodacom contract and I will change to prepaid as soon as the contact end.