KS
Kavir S
1 reviews | Active since Nov 2023
27 Nov 2023, 11:51
Vodacom Black Friday app sham
I ordered and paid for goods on the Vodacom Black Friday deals, order status said pending for a long while, then cancelled my order without any reason, the call centre is completely useless they keep transferring me to the wrong department. Items reflected in stock when paid for. After staying up at midnight for these deals only for the order to be cancelled is not right. The way this is handled by vodacom leaves much to be desired. I have checked out and paid for my goods. Please reinstate my order.
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Replies (2)
Vodacom's replyOfficial
27 Nov 2023, 12:05 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Nov 2023, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KS
Kavir S's updateReviewer Update
27 Nov 2023, 13:30Dear Vodacom,
Throwing terms and conditions at a long standing customer for over 20 years shows how you value your customers, as a company you have too many barriers to assist your customers regarding anything and everything. Your management of customer leaves a lot to be desired. I am also a business customer as well and do not understand why vcontractors are used to managed business clients. It is time for me to move away from vodacom, luckily my 24 month contract is complete, I will also be reporting this matter to the Consumer Goods and Services Ombud (CGSO) .
People need to be aware that a company as large as Vodacom chooses to not honour a sales agreement but thrives on the hype of advertising the event like Black Friday.
Regards
Throwing terms and conditions at a long standing customer for over 20 years shows how you value your customers, as a company you have too many barriers to assist your customers regarding anything and everything. Your management of customer leaves a lot to be desired. I am also a business customer as well and do not understand why vcontractors are used to managed business clients. It is time for me to move away from vodacom, luckily my 24 month contract is complete, I will also be reporting this matter to the Consumer Goods and Services Ombud (CGSO) .
People need to be aware that a company as large as Vodacom chooses to not honour a sales agreement but thrives on the hype of advertising the event like Black Friday.
Regards
KS
Kavir S's update27 Nov 2023, 13:30
Reviewer Update
Dear Vodacom,
Throwing terms and conditions at a long standing customer for over 20 years shows how you value your customers, as a company you have too many barriers to assist your customers regarding anything and everything. Your management of customer leaves a lot to be desired. I am also a business customer as well and do not understand why vcontractors are used to managed business clients. It is time for me to move away from vodacom, luckily my 24 month contract is complete, I will also be reporting this matter to the Consumer Goods and Services Ombud (CGSO) .
People need to be aware that a company as large as Vodacom chooses to not honour a sales agreement but thrives on the hype of advertising the event like Black Friday.
Regards
Throwing terms and conditions at a long standing customer for over 20 years shows how you value your customers, as a company you have too many barriers to assist your customers regarding anything and everything. Your management of customer leaves a lot to be desired. I am also a business customer as well and do not understand why vcontractors are used to managed business clients. It is time for me to move away from vodacom, luckily my 24 month contract is complete, I will also be reporting this matter to the Consumer Goods and Services Ombud (CGSO) .
People need to be aware that a company as large as Vodacom chooses to not honour a sales agreement but thrives on the hype of advertising the event like Black Friday.
Regards