Vodacom Black Friday ****!

My first experience with Vodacom wasn’t bad at all up until I told my mother about their great Black Friday deals.

Got my wife a nice iPhone 15pro online and told my mother about a Samrt TV + Router deal then all the joy and trust for Vodacom went down to the drain.

She took a a deal for TV and router. Router was delivered first then TV followed on the 25th on November after sorting out her TV license. She told that router won’t be activated before the TV arrives. Okay cool, we took it as it is. Till today, the router is still giving us red status meaning it’s not activated. She’s been call Vodacom for the past 7 days but all she’s getting is that things has been escalated, nothing new anyone is will tell her anyway!

She cancelled her month to month data deal with MTN because Vodacom seemed to be the best, well, not for my mother though! Now this simply means we have no internet connection at all because some ladies form Vodacom keeps on singing the same song that no one could ever dance for it.

I overheard her speaking to Lungelwa regarding incident “Inc0i***” that was logged first day she was in contact with Vodacom, till today this incident number is being escalated. She’s been speaking to numerous people but no help. I spoke with Lungelwa wanting to understand something and she was like “I will call you on Monday” obviously calling my mother but no call came through.

This is what made everything worse today. Today (Monday) she spoke with Keitumetsi, and this lady rudely asked my mother if she wants to return the TV and the router. Like how could you say such to a customer that brings business to you! This is where I was like “Vodacom ****med her here”

The sad thing is, my mother told her colleague about this deal and her colleague got everything first yet my mother ordered first. Fine, maybe it’s because of the area she’s living at but the router was connected because she even got her TV yet my mother was told that her router will wait for TV first. Was this some sort of ************** against her or what?

The same Keitumetse was kindly asked to transfer my mother to her senior and she was kept on hold for more than 30 min, then she came back after that good 30 minutes saying her senior is busy with a customer. Clearly a proper customer. While my mother was talking to where that’s where keitumetse asked my mother if she wanna return it.

This is definitely unacceptable, I’m very disappointed. Honestly I expected more than this to Vodacom. You can’t cancel something that was working for you for a better one but you ended up realising that you’ve made a mistake.

I’ll never ever refer anyone on this, I just pray that I settle this deal I got for my wife and leave this network, my family is very important, if one is upset I get frustrated!