Vodacom Black Friday ****

Black Friday Vodacom **** Black Friday promo from Vodacom and I’ve ordered a router with Samsung TV. On the 15th November the router was first delivered and still not connected up to date(02/12/2024). Later TV was delivered on 26/11/2024 and I had a hope that now my order is complete I’ll be connected but in vain. Since the 16th I’ve been calling for connection and every person was telling me about the invoice that was not cleared out from the system . On 22/11/2024 I spoke with Thanda, 25/11/2024 spoke with Lindelani, 29/11/2024 spoke with Rudzani,30/11/2024 spoke with Lungelwa and all of them telling me same story of escalation to back office. Lungelwa even promised to call me back on 02/12/2024 for an update by in vain. 02/12/2024 called again around 16:30 to check an update since Lungelwa did not honour her promise, I spoke to Keitumetse who told escalation story and she said I can check tomorrow and I told her I’m tired of that can she send me through her senior. According to her response she said her senior is busy with another customer will get back to me tomorrow. I asked the name of her team lead , she said is Keke and she doesn’t know his or her surname cause I wanted to know who exactly going to help me😡. I’ve waited on the line until 17:01 and the line was dropped. So frustrated,Keitumetse even asked me if I want to return the router? What kind of question is that while I’m seeking for help? Reference for all this INC ***. What a bad experience 😭😭😭😭stucked with TV and router that is not working. Beware of this Vodacom thing it’s so frustrating I don’t wish my worst enemy to go through this 😡😡😡😡😡. Sad part I even referred one of my colleague who ordered after me and she’s up and running smoothly with connection. Why ?????? service is not the same to all and it’s not like this is free