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Albert W
1 reviews | Active since Mar 2009
15 Feb 2021, 07:57
Vodacom bills me for contract I did not take out
I cancelled my vodacom phone contract mid- December 2020. I was then offered a R39 contract which I took over the phone. However, Vodacom billed me R97. Then I cancelled that contract as well. Now I am being billed R329, but I never took out that contract!!! Please vodacom, you are *****ing my hard earned money. I want to cancel everything that is associated with this *********** company! And you owe me money. Please reverse these payments asap.
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Replies (2)
Vodacom's replyOfficial
15 Feb 2021, 08:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Feb 2021, 08:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AW
Albert W's updateReviewer Update
02 Mar 2021, 05:47No one called me. My contract is still not cancelled and the debit order went off again for something I never agreed to!!!!!!!!!!!!!! Vodacom you are *****ing my money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
AW
Albert W's update02 Mar 2021, 05:47
Reviewer Update
No one called me. My contract is still not cancelled and the debit order went off again for something I never agreed to!!!!!!!!!!!!!! Vodacom you are *****ing my money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!