Vodacom bills, and no response to queries directly

1. *** Having a few issues regarding vodacom accounts. *** received a phonecall from vodacom which they offered me a reduction on the bill to R199 p month. I was on RED flexi 280. I want to stay on the RED flexi 280 but with less or no data, as i'm using wifi most of the time. Suddenly since yesterday the 29th of June ALL MY BUILT-UP AIRTIME is gone!! and I don't have any minutes left on my contract!! I want my old contract back and my minutes as well . Need urgent attention to this issue !!

2. The second number *** haven't been used for more than 2 years now. I wanted to cancel the contract, but According to Bridgitte, the Vodacom consultant I spoken to, the contract was upgraded in 2023 and it only expired 29 April 2025!!!! I never ever upgraded this contract. If you look into the history no was NO usage for the past 3 years, maybe longer..

3. ***. according to me I upgraded this one sometime early 2023?? now suddenly it was upgraded again and the contract expires May 2026???? who did this upgrade without my permission???

4. ***. New contract with a laptop. According to the contract/Account it came with a router??? As I'm only using the laptop I never bothered to look into the matter. Last month while looking at the invoice I noticed that I was debited for Data as well. I reported the matter, and told Pride, the consultant that I DID NOT RECEIVED ANY ROUTER NOR SIM CARD WITH THE PACKAGE! Why am I paying for data without a router nor sim card. The can look into this matter and see that the cell number issued to this package was never activated. They gave me a complaint reference *** and told me a consultant with investigate and phone me within 5-7 days, Still no response!!

I hope that a Vodacom consultant will contact me now, as I'm getting no response directly. contact details ***