1 reviews | Active since Oct 2015
Vodacom Billl via email does not fulfil purpose
I have been receiving my Vodacom bill per email, conveniently.<br> Recently, Vodacom has taken it upon themselves to NOT give me an invoice that allows me to look at each of my 8 accounts individually. <br> Also, it only provides me with the complete details on ONE of the accounts, and it is not the MAIN account and not the one I am interested in. <br> BUT: I feel have the right to access ALL the details on ALL my accounts - not the ones Vodacom chooses to provide. <br> Additionally: their email which accompanies my account is loaded with pop-ups, adverti*****ts and useless information I did NOT request to see. If I wanted promotional material, I would have registered on your website. You are using my data WITHOUT my permission.<br> I have called the helpdesk to complain about the fact that I can't access all the details of all my accounts as was possible a couple of months ago, and my query was to be escalated - with no result.<br> <br> I insist on an interactive invoice that gives me access to detailed information on ALL my accounts. And cut the promotional material out of my invoice email.
Thank you for your time and effort informing us of your concerns.
Please note that a consultant will contact you in due course to assist you.
Kind regards
Consumer Website Team
Thank you for your time and effort informing us of your concerns.
Please note that a consultant will contact you in due course to assist you.
Kind regards
Consumer Website Team
