EN
Esme N

1 reviews | Active since Oct 2015

14 Feb 2016, 06:09

Vodacom Billl via email does not fulfil purpose

I have been receiving my Vodacom bill per email, conveniently.<br> Recently, Vodacom has taken it upon themselves to NOT give me an invoice that allows me to look at each of my 8 accounts individually. <br> Also, it only provides me with the complete details on ONE of the accounts, and it is not the MAIN account and not the one I am interested in. <br> BUT: I feel have the right to access ALL the details on ALL my accounts - not the ones Vodacom chooses to provide. <br> Additionally: their email which accompanies my account is loaded with pop-ups, adverti*****ts and useless information I did NOT request to see. If I wanted promotional material, I would have registered on your website. You are using my data WITHOUT my permission.<br> I have called the helpdesk to complain about the fact that I can't access all the details of all my accounts as was possible a couple of months ago, and my query was to be escalated - with no result.<br> <br> I insist on an interactive invoice that gives me access to detailed information on ALL my accounts. And cut the promotional material out of my invoice email.

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Replies (1)
Vodacom
Vodacom's reply14 Feb 2016, 06:57
Official
Hello Esme7,

Thank you for your time and effort informing us of your concerns.

Please note that a consultant will contact you in due course to assist you.

Kind regards

Consumer Website Team