Vodacom Billing wrong amounts

My name is Lebohang, I took a contract with you July 2019 for A20 Samsung and billing amount is R299

Sometime at the beginning of July I had received a call from some sales person telling me that they are upgrading people to the new package as I was on the old package, I asked her if this would cost me more money monthly the lady advised me that nothing changes with my monthly instalment it will remain R299 but my package will increase as it has to merged with the current packages of the same contract amount.

She then upgraded my package and then said she will email me the details of the changes. To date I never received any email from her.

As a customer is am asking that you trace the call from your sales department to myself and listen to what was said on the phone. I was made to believe that I will still pay R299 as normal.

But to my surprise on the 25th of July 2020 I was debited R574.02 which I didn’t even have in my account, the debit returned unpaid, I called your call centre and to my almost shock I was informed that the upgrade of my package was actually increasing my instalment.

Why I we mislead like this? Vodacom is such a well-respected and well-known network provider for you to mislead ppl like this. If your sales ppl are outsourced then you will need to look into these outlets you are using to manipulate customers its not right.

So then as I was on the phone with you call centre agent I told her I will pay via EFT only R299 as that is what I had budgeted for which I did on 01/08/2020 and that the shortfall call be deducted this month 25/08/2020 together with R299 she them emailed me a quote and asked for the quote ref on the phone which I gave her to cancel the upgrade take me back to R299

She also confirmed it was done I will pay R299 again and not R574.02

Today I checked my bank account and found that I was billed R721.88????

WHY?????

I was suppose to pay R299 plus last months shortfall so why R721.88 I don’t have money to pay R721.88 for a contract!!!! NO! I need the over payment to be refunded back urgently.

Please take this as an official complaint from myself to you. Im so frustrated for what you guys did. I know there is an airtime advance of R34.77 so that I will pay for its fine.

Please CALL ME to resolve this matter.