Vodacom billing uphauling and they are becoming dishonest!

I am totally getting irritated with Vodacom and their services is uphauling. 1. Downgraded my account in Nov 2021 due to financial reasons. All went ok with downgrade and the retentions dept. I spoke to was very helpfull. Downgraded was offered also in addition a 1gig special disc. bundle. Dec 2021 - all good. Accounts changes took place, debit was good and also data bundle allocated HOWEVER, In Jan 2022 - Vodacom did not Allocate my gig bundle at the discounted price. Then they allocated 2x gig bundle, of which I still DID NOT receive the second bundle. But had to pay During JAN 2021 I Phoned more than 5 times speaking to accounts / customer services and they tried helping. Allocate bundles but i dont get it. End Jan comes, account was paid via mobile APP... but you still tried to debit me. 2. FEB 2022 - Notice invoice is charged more than My plan.. when i questioned this. I was advised to ignore this. I phoned 3 times during this period to confirm AND asked for debit not be placed that I will pay through your app. Received my statement on 14 Feb - showing account debit and it is correct. However, End of Feb, Statement is showing correct, but you DEBIT me R100 in excess. I called your call centre this morning at 7am, the consultant advises me you charging me for the debit bounce? ***. I asked you not to put through the debit for 4 months at least. When I ask that this is logged as a complaint. The lady advised me that she cannot log anything, as no Team leader is available till about 9am? SO how does a customer log complaints??? Also by BILL does not show this....so why are you withholding information on customer accounts, YOU ARE DISHONEST and your services are becoming pathetic!! She also wanted to know the days I phoned that they can track this... WHY must I as your customer give you information that you have already? Surely you can track and trace my account through the calls logged from my primary number. Vodacom, you better get your act together as I have been a long standing client of yours for more than 20yrs but this is taking the last straw out of me that you cannot get your act together. I want this resolved, my account credited immediately due to your lack of incompetency