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Laverne A

1 reviews | Active since Nov 2025

10 May 2026, 07:15

Vodacom billing *****ulent “Purchased Content 2” charges added again after previous cancellation/refund

I am extremely frustrated that Vodacom has once again added *****ulent third-party/content service charges to my account without my consent.

On my latest invoice dated 01/05/2026 for cellphone number ending 38667, I was billed for:

* “Purchased Content 2” amounting to R1,059.48 incl VAT

I NEVER subscribed to or authorised these services.

What makes this even more concerning is that this exact issue already happened a few months ago. I previously complained, the services were cancelled, and I was refunded after Vodacom acknowledged the problem. Now the same unauthorised billing has started again.

This is unacceptable and feels deceptive and exploitative.

I require Vodacom to urgently:

1. Reverse ALL *****ulent “Purchased Content 2” charges immediately 2. Permanently block all WASP/third-party/content billing services on my line 3. Provide proof of consent/subscription for these charges 4. Confirm in writing that no further unauthorised charges will be added

Customers should not have to repeatedly fight the same *****ulent billing practices after already reporting and resolving them before.

I expect urgent intervention and a full refund.

0
Replies (3)
Vodacom
Vodacom's reply10 May 2026, 15:46
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LA
Laverne A's update20 May 2026, 09:46
Reviewer Update
I’m still waiting for assistance regarding this issue.
LA
Laverne A's update02 Jun 2026, 08:52
Reviewer Update
Dear Vodacom Support Team,

Thank you for your response. However, your explanation raises further concerns.

You state that consent for this service was provided through a successful double opt-in process on 31 March 2026. Please explain how this could have occurred when the SIM card in question is permanently installed in a router and is not used in a cellphone to browse websites, click subscription links, receive pop-up prompts, or interact with third-party content services.

I therefore dispute that I knowingly or intentionally subscribed to this service.

Please provide the following:

  1. Full proof of consent, including the name of the service provider, the exact service subscribed to, the IP address/device details used during the subscription process, and the complete opt-in audit trail.
  2. An explanation of how a content block that was specifically placed on my account to prevent unauthorised subscriptions could be overridden.
  3. The reason these charges continue to recur despite my previous complaint, cancellation, refund, and request for preventative measures.
I reiterate that I did not request, approve, use, or benefit from any of these services and therefore request that the *****ulent charges of R1484.64 be permanently removed from my account. In addition, I am still waiting for contact from a Vodacom consultant. I first reported this matter several weeks ago and was advised that an agent would contact me. To date, no one has done so. Please escalate this matter urgently and arrange for a consultant to contact me directly.