CL
Colin L
1 reviews | Active since Jan 2015
07 Apr 2020, 10:41
VODACOM BILLING THEFT
I am disgusted with Vodacom who are nothing more than a bunch of *******! I have been receiving invoices from Vodacom for the last 3 months even after I canceled my account with them in January 2020. I ported my number to MTN after Vodacom could not help me solve a reception issue over 5 months! I spent over an hour on the phone with the call centre in March trying to resolve the issue and was told I would not receive any more invoices and now today I get another one! They have allocated a "ghost number" to my old account and continue to bill me over R2000/month. This is nothing short of theft and *****! *******!
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Replies (2)
Vodacom's replyOfficial
07 Apr 2020, 11:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2020, 11:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Apr 2020, 13:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with our Cancellations Department and was advised accordingly with regards to your query. Kindly note that the cancellation has been done and credit note has been processed for the last invoice dated 01-04-2020 that was generated.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Apr 2020, 13:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with our Cancellations Department and was advised accordingly with regards to your query. Kindly note that the cancellation has been done and credit note has been processed for the last invoice dated 01-04-2020 that was generated.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,