TK
Tshililo K
1 reviews | Active since Dec 2018
03 Dec 2018, 08:11
Vodacom billing system is draining my system
Vodacom incorrectly billed me in September for a Fibre usage before installation was completed. I called several time to complain till to date my R700 is not refunded reference number SR180 ********** 57. 01 Dec 2018 Vodacom deducted R 1 100 extra on top of my monthly bill which i dont know what it relates to. I am VERY TIRED of dealing with Vodacom about this. I have been a loyal customer since 1997 and now these problems. i am drained and even more scared for next Month billing.
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Replies (2)
Vodacom's replyOfficial
03 Dec 2018, 14:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2018, 14:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Dec 2018, 08:28Good Day,
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Our Fibre Team can also be reached on ***.
Regards
Vodacom Consumer Website Team
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Our Fibre Team can also be reached on ***.
Regards
Vodacom Consumer Website Team
Vodacom's reply06 Dec 2018, 08:28
Official
Good Day,
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Our Fibre Team can also be reached on ***.
Regards
Vodacom Consumer Website Team
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Our Fibre Team can also be reached on ***.
Regards
Vodacom Consumer Website Team