Vodacom billing system is absolutely useless.

After numerous phone calls and hours at the Vodacom stores, the staff at vodacom do not know how to allocate a payment for a handset, i paid up my previous handset at a vodacom store prior to do doing my upgrade, the amount was taken as a payment for the WHOLE account and not for the handset.

We then contacted Vodacom, submitted a billing dispute, which was "resolved" according to Vodacom.

We paid our account via EFT and now all of a sudden more money is owed and the money HAS STILL NOT BEEN ALLOCATED FOR THE EQUIPMENT.

Your staff promise to contact us back but this never happens and we have to phone in again and explain the entire story from the beginning.

Pathetic service!