Vodacom billing system is a shambles
<p>I have 3 phones linked to my account, but Vodacom cannot seem to send me a simple consolidated invoice every month. Instead I get sent two invoices, one for my number and another combined invoice for the other two numbers linked to my account.<br />Vodacom's mobile app and it's online internet app (MyVodacom) are also inconsistent in terms of the account inquiry features offered to the customer. On the "MyVodacom" internet login I cannot request a consolidated statement of my account for all 3 linked numbers and yet on the mobile app I can.<br />HOWEVER, on the mobile app I cannot make any sense whatsoever of their statement history.<br />If I request a statement history from middle April 2017 to current date the statement entries are totally inconsistent with the statement entries returned from beginning April. Statement line items for matching dates don't match up at all on the two statements !!!</p>
I have attached a combined screen shot of the statement inquiries performed via Vodacom's i-phone mobile app. The one on the left is a statement inquiry for the period 11 April to current date and the one on the right is a statement inquiry for the period 01 April to current date.
Trying to compare the two statements by matching date entries is impossible as the figures do not match and the running account balance totals in the righ hand column do not make sense at all.
As a result I cannot make any sense of my account at all and because of such massive inconsistencies in the two statement inquiries which overlap in date range, I do not trust Vodacom's invoicing and billing system at all. In fact, when I visited the Blue Route branch back in may to discuss queries I had regarding errors on my account (see https://www.hellopeter.com/vodacom/reviews/shocking-customer-service-from-vodacom- ********** ) the customer service consultant admitted to me that the new billing system at Vodacom was "having problems".
I now see why. I wonder how many customers are aware of the potential scale of the problem. I'm sure most customers don't scrutinize their billing history to the nth degree as I have lately ...and trust the numbers generated by Vodacom's billing system !!!
I have attached a combined screen shot of the statement inquiries performed via Vodacom's i-phone mobile app. The one on the left is a statement inquiry for the period 11 April to current date and the one on the right is a statement inquiry for the period 01 April to current date.
Trying to compare the two statements by matching date entries is impossible as the figures do not match and the running account balance totals in the righ hand column do not make sense at all.
As a result I cannot make any sense of my account at all and because of such massive inconsistencies in the two statement inquiries which overlap in date range, I do not trust Vodacom's invoicing and billing system at all. In fact, when I visited the Blue Route branch back in may to discuss queries I had regarding errors on my account (see https://www.hellopeter.com/vodacom/reviews/shocking-customer-service-from-vodacom- ********** ) the customer service consultant admitted to me that the new billing system at Vodacom was "having problems".
I now see why. I wonder how many customers are aware of the potential scale of the problem. I'm sure most customers don't scrutinize their billing history to the nth degree as I have lately ...and trust the numbers generated by Vodacom's billing system !!!
the HelloPeter image upload seems to degrade image resolution significantly. Rather look at image here http://imgur.com/gallery/PUdi1
the HelloPeter image upload seems to degrade image resolution significantly. Rather look at image here http://imgur.com/gallery/PUdi1
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team