LB
Leigh B
1 reviews | Active since Aug 2023
20 Jan 2024, 15:25
Vodacom Billing System is *****.....
We cancelled a contract for my son with Vodacom when the term was up. The call centre people kept asking us to extend - with deal offerings etc - We repetitively declined. They kept taking the money from the debit order - so we cancelled the debit order. Now we have a debt collector harassing us for payment. This is not the fist time Ive had issues with Vodacom - Ive had previous experience of being billed after the contract was ended and having to the admin time in to sort the issue out.
ITS EXHAUSTING ----- Please start to operate ethically Vodacom - we dont have the time to keep our eyes on your ******* billing system.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Jan 2024, 15:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2024, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jan 2024, 10:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query is in hand with the Legal Division. Kindly contact them on *** free form a Vodacom sim card.
MBD / Capital Data
*** / ***
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Regards Vodacom Consumer Website Team
MBD / Capital Data
*** / ***
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Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jan 2024, 10:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query is in hand with the Legal Division. Kindly contact them on *** free form a Vodacom sim card.
MBD / Capital Data
*** / ***
***
Regards Vodacom Consumer Website Team
MBD / Capital Data
*** / ***
***
Regards Vodacom Consumer Website Team
Best regards,
LB
Leigh B's updateReviewer Update
30 Jan 2024, 14:52VODACOM - Yes it's with LEGAL - you handed me over to a debt collector - because you did not cancel our contract when we requested it (Despite you begging us to stay). The request was at the end of a two year contract.
YOU APPARENTLY RECORD ALL YOUR CALLS - SO PLEASE GO AND FIND OUT WHEN WE CANCELLED AND CALL YOUR DOGS OFF.
I AM OUTRAGED ... YOU ARE BULLIES =--- AND YOU PRIORITISE PROFIT OVER CUSTOMERS.
I DONT WANT A FREE SIUM CARD -- OR ANYTHING ELSE FROM YOUR ******* COMPANY.
YOU APPARENTLY RECORD ALL YOUR CALLS - SO PLEASE GO AND FIND OUT WHEN WE CANCELLED AND CALL YOUR DOGS OFF.
I AM OUTRAGED ... YOU ARE BULLIES =--- AND YOU PRIORITISE PROFIT OVER CUSTOMERS.
I DONT WANT A FREE SIUM CARD -- OR ANYTHING ELSE FROM YOUR ******* COMPANY.
LB
Leigh B's update30 Jan 2024, 14:52
Reviewer Update
VODACOM - Yes it's with LEGAL - you handed me over to a debt collector - because you did not cancel our contract when we requested it (Despite you begging us to stay). The request was at the end of a two year contract.
YOU APPARENTLY RECORD ALL YOUR CALLS - SO PLEASE GO AND FIND OUT WHEN WE CANCELLED AND CALL YOUR DOGS OFF.
I AM OUTRAGED ... YOU ARE BULLIES =--- AND YOU PRIORITISE PROFIT OVER CUSTOMERS.
I DONT WANT A FREE SIUM CARD -- OR ANYTHING ELSE FROM YOUR ******* COMPANY.
YOU APPARENTLY RECORD ALL YOUR CALLS - SO PLEASE GO AND FIND OUT WHEN WE CANCELLED AND CALL YOUR DOGS OFF.
I AM OUTRAGED ... YOU ARE BULLIES =--- AND YOU PRIORITISE PROFIT OVER CUSTOMERS.
I DONT WANT A FREE SIUM CARD -- OR ANYTHING ELSE FROM YOUR ******* COMPANY.