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Christian B

1 reviews | Active since May 2018

07 Nov 2018, 10:56

Vodacom Billing ****s

Vodacom Business **** - "Let us upgrade you from 2GB to 4GB at minimal cost like R30" via a recorded line and now on my bill the increase is R200 for the 2GB. They have done me on all 3 of my lines. Very upset and almost impossible to reach anyone helpful via call centre.

0
Replies (4)
Vodacom
Vodacom's reply07 Nov 2018, 11:38
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
CB
Christian B's update08 Nov 2018, 09:30
Reviewer Update
I have still not had a call from you on this and need issue resolved and credits app**** to my account asap
CB
Christian B's update12 Nov 2018, 13:29
Reviewer Update
"Business" hasn't acted, or called me back as they promised. Vodacom over to you - again.
Vodacom
Vodacom's reply22 Nov 2018, 11:08
Official
Good Day,
Kindly note that your query was addressed by the relevant department, who will have contacted you to provide an update.
Regards
Vodacom Consumer Website Team