FA
Fuad A
1 reviews | Active since Oct 2014
25 Feb 2019, 11:19
Vodacom billing *******
Received an SMS this morning that my Vodacom bill is above R6 000. Called Vodacom to query this and apparently one of my numbers ran out of data and Vodacom continue to bill me from there onwards even though the number has a R100 limit.
I received an SMS of a limit but for a different number, I checked my data on this number and it was fine. They sent me an alert for the he wrong number. Logged a query but this is ridiculous...the limit they allow you to set is therefore bill and void and this is how they inform you of it, with an enormous bill.
Fuad.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
25 Feb 2019, 12:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2019, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Feb 2019, 16:46Dear Customer
Our records indicate that your issue has been escalated. The reference number is ***.
Regards,
Vodacom Consumer Website Team
Our records indicate that your issue has been escalated. The reference number is ***.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2019, 16:46
Official
Dear Customer
Our records indicate that your issue has been escalated. The reference number is ***.
Regards,
Vodacom Consumer Website Team
Our records indicate that your issue has been escalated. The reference number is ***.
Regards,
Vodacom Consumer Website Team
Best regards,
