Vodacom billing rip-off
<p>I am on the Vodacom Red VIP Plus contract package. The package gives me limitless calls and 10GB of data. I have set my phone to alert me whenever I get to 9GB of data usage. I have not reached even 9GB of usage for the month of January.</p> <p> </p> <p>I also monitor my bill through the Vodacom application on the phone. I checked a couple of days ago and the application said I was due to pay R2600.</p> <p> </p> <p>I am always on the lookout for the Vodacom SMS alerting me that I have exhausted my data. The phone says my usage hasn't even reached 9GB.<br /><br />The set monthly premium for the Red VIP Plus package is R2100. To my utter horror, I woke up to an SMS from the bank saying that Vodacom has deducted R4670 from my account. This amount is over R2000 over the amount I expected to pay in terms of the monthly premium. </p> <p> </p> <p>I hope Vodacom realises the inconvenience is places us in as customers. Nobody has R2000 lying around uncommitted in this hard economic times. All the money that they deducted is committed to my running costs between now and the 15th of Feb.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
