Vodacom Billing Poor Service No Customer Feedback

I am hoping if I am on this platform then its the only way Vodacom will response to me. Firstly I been polite been calling asking a manager to please call me to assist me that is over a month ago and I guess I will probably have to wait for covid to go away for that to happen. I am a customer for over 20 years I have 4 contracts this so call red vip contract, a consultant upgraded a contract that was not meant to in my books that is ***** then it gets more worst I return a device and now I see I have now entered into a new contract but I return the device in the time period so I would like to know what contract have I agreed to and to what pricing options. Every time I hear yes someone will contact you give us two weeks to resolve this and nothing, but on time they have no shame to take my money for what contract terms I have no idea and in my books that goes against the customer act. I am so tried of them. and try calling the call center there is more of a party happening there I could not even hear myself. Does vodacom think they their own telecom.