FK
Fiona K
1 reviews | Active since Dec 2019
16 Oct 2025, 10:46
Vodacom billing on paid up contract
I had a Vodacom contract for a laptop in 2020. 2 years later the contract was paid up. Now in 2025 Vodacom starting bulling me for the same account. I've been to a store and sent customer care various emails quering this. I am receiving invoices yet nobody contacts me. Vodacom how do you start invoicing on a paid up account???
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Oct 2025, 10:59 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Oct 2025, 10:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
FK
Fiona K's updateReviewer Update
16 Oct 2025, 12:19Hi Vodacom
I won't hold my breathe, my daughter was told the same about a week ago. Thw consultant is yet to call.
I won't hold my breathe, my daughter was told the same about a week ago. Thw consultant is yet to call.
FK
Fiona K's update16 Oct 2025, 12:19
Reviewer Update
Hi Vodacom
I won't hold my breathe, my daughter was told the same about a week ago. Thw consultant is yet to call.
I won't hold my breathe, my daughter was told the same about a week ago. Thw consultant is yet to call.
FK
Fiona K's updateReviewer Update
17 Nov 2025, 13:53Further to this message I was contact by a Vodacom customer who said that their system re instated this paid up account as they forget to extend my contract by a further 9 months at the time. I disputed this ethic of course and was told i have no choice. I asked how a system can decide to do this after a period of 2 years. I do not have a valid response.
Vodacom is sending me invoices on a monthly basis for a number that has been cancelled.
Vodacom is sending me invoices on a monthly basis for a number that has been cancelled.
FK
Fiona K's update17 Nov 2025, 13:53
Reviewer Update
Further to this message I was contact by a Vodacom customer who said that their system re instated this paid up account as they forget to extend my contract by a further 9 months at the time. I disputed this ethic of course and was told i have no choice. I asked how a system can decide to do this after a period of 2 years. I do not have a valid response.
Vodacom is sending me invoices on a monthly basis for a number that has been cancelled.
Vodacom is sending me invoices on a monthly basis for a number that has been cancelled.